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Veterinary Practice Consulting
Analytics & Data
There is a story in your numbers
Numerous growth opportunities lay hidden in your practice management system’s data. Unfortunately, the standard reporting options in veterinary practice software poorly highlight these valuable insights. Gretel’s team has spent years digging into the raw data, distilling out stories about a practice’s operations, and leveraging the information in high-performing client communications that can drive consistently fuller appointment books.
DATA
Client Contact Information
Line Item Optimization
Referral Tracking
ANALYTICS
Clinical Protocol Compliance
Client Base Overview
TOOLS
Analytics Platform Review
Our process. Your success.
A lot of consultants think of themselves as purveyors of ideas. That is all well and good when their clients have the resources to take a nebulous “best practice” and implement a tangible version of it themselves. Alas, most veterinary practices need more help.
While every Gretel client engagement is unique, all follow the same guiding principle for success: deliver a strategy, develop a plan, and hold the practice accountable to itself. It’s the recipe for success we rely on and you deserve.
STEP 1: STRATEGY
It all starts with an idea. The singular concept that will take an element of your practice and make it better. We rely on years of experience and expertise to provide not only the finest strategy out there but also the best for YOUR practice.
STEP 2: PROCESS & TOOLS
Ideas are diamonds in the rough. It takes thoughtful process engineering to produce a best practice that functions seamlessly in today’s veterinary practice. When technology tools can turn great ideas into reality, we can help with those too.
STEP 3: FOLLOW-UP
We can’t make your team change, but we can be a consistent voice to you through the implementation phase and help keep you accountable for realizing the vision you’ve developed with Gretel’s team.
You. Gretel. 15 minutes. Let’s chat about your practice.
Examples of Projects
Every engagement with Gretel is customized. We begin with a situation assessment and build from there.
Client Contact Info
How accurate is the information in your practice management system today?
What is the most valuable asset in your veterinary practice today? The client database: which means that missing or inaccurate contact information is a serious problem for practices. Thankfully, a simple plan can put you on a path to long-term success with this frequently overlooked aspect to your client experience.
PROJECT HIGHLIGHTS
- USPS-checked mailing address accuracy report
- Email deliverability audit
- Best practices for contact information cleansing
Referral Marketing
Building a stable book of business for referral casework doesn’t need to be difficult.
Does one of your veterinarians offer a service that is unique to your practice’s local market? Exotics? PennHIP? Ultrasound? Building a reputation and steady flow of referred patients is dependent on a sound plan for promotion and a referral follow-up experience that is second to none.
PROJECT HIGHLIGHTS
- Practice management system setup for case referral
- Local promotion plan to potential referring clinicians
- Follow-up communication best practices
Client Base Overview
Growth opportunities frequently lay within your existing client data.
Have you maximized revenue from your existing client base? Are you consistently coaxing inactive clients back to the practice? Numerous initiatives to drive new appointments exist in the historical data of your clients. The right insights paired with some best practices on communication are all that is needed.
PROJECT HIGHLIGHTS
- Inactive client analysis & communication campaign
- Patient reminder gap audit
- Recheck documentation best practices
Recent Insights
A collection of recent expert insights from our veterinary practice analytics consultants.
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PRACTICE-SPECIFIC
RESEARCH REPORTS & STRATEGY GUIDES
FOR VETERINARY PRACTICES
Growth Playbooks
Actually worth the paper they’re written on!
See your practice through the eyes of the same experts running
veterinary medicine’s leading growth consulting and brokerage firm.
GRETEL PLAYBOOK: Treatment Reminders Audit
Taken for granted by the majority of practices in the country, treatment reminders represent the single biggest revenue producing opportunity for veterinary practices. Gretel’s team will perform an in-depth analysis of this crucial client communication program and deliver a thorough assessment of where compliance could be lacking and what simple tweaks to your current process can yield incremental revenue growth.
Price: $595
GRETEL PLAYBOOK: Local Area Analysis
How does your practice fit into the local market for veterinary care? This holistic analysis examines you and your competitors from the perspective of a pet owner. Commonly requested pricing, online reputation, and search engine visibility are all expertly assessed. You cannot position your practice for success if you don’t know the impression it is giving off to prospective clients. This is an excellent starting point for any marketing strategy refresh.
Price: $995
GRETEL PLAYBOOK: Social Media Strategy Review
Social media remains one of the most misunderstood mediums to veterinary practices. This playbook outlines a strategic plan that any hospital can undertake with minimal effort, but in the process create a meaningful communication platform from which to talk to existing clients, local pet owners, and even prospective employees. Included is a training session specifically catered for the individual(s) in your practice who do the posting, with helpful tips for creating more engaging content your readers will enjoy.
Price: $450
GRETEL PLAYBOOK: Online Reputation Audit
Dealing with online reviews is frequently ranked as one of the most stressful endeavors for any business leader. This complete competitive reputation audit will examine how your practice can improve its reputation through higher review quantities and quality, with helpful commentary on when and how to appropriately respond to reviews of all kinds. Online reputation management is simple when armed with a sound strategy and straightforward process for generating positive client commentary in places like Google, Yelp, etc.
Price: $595
GRETEL PLAYBOOK: Marketing Spend Assessment
Allocating your marketing dollars these days is really difficult. The overwhelming mass of advertising opportunities, marketing tools, and other promotional expenditures makes budget decisions nearly impossible for most practice leaders. Gretel will deliver a complete analysis of your current spend, highlighting areas of overallocation, missed opportunities to generate more visits, and helpful ways to better track the return on your marketing resources.
Price: $750
GRETEL PLAYBOOK: Complete Financial Review
Imagine all of the progress one could make if they had an exhaustive, objective audit of their practice’s financial and operational performance? This deep dive into the numbers will provide practice owners and managers with a blueprint for driving greater profitability by taking an expert’s look at how revenue is being generated and how costs are being allocated throughout the hospital. Additionally, every review will include commentary on how the market will value the practice and which elements can drive a higher valuation with a little improvement.
Price: $6000
