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Veterinary Practice Consulting

Technology

Immensely powerful…when used correctly

Technology is invading every aspect of our lives, and veterinary medicine is not immune from its allure. No longer merely confined to practice management systems, the IT needs of the modern practice extend to the physical hardware staff (and sometimes clients) use, the security of the practice’s data, even the communication tools made available to staff and clients. Navigating this world is challenging, but with the right partners you can avoid distractions and leverage technology in a highly productive way.

PIMS

System Selection

“Paperless” Transitions

IT FOOTPRINT

Helpdesk Agreement Review

Technical Requirements

Data Security Plans

Disaster Recovery/Backup

APPS/SOFTWARE

Tool Selection Advisory

Our process. Your success.

A lot of consultants think of themselves as purveyors of ideas. That is all well and good when their clients have the resources to take a nebulous “best practice” and implement a tangible version of it themselves. Alas, most veterinary practices need more help.

While every Gretel client engagement is unique, all follow the same guiding principle for success: deliver a strategy, develop a plan, and hold the practice accountable to itself. It’s the recipe for success we rely on and you deserve.


STEP 1: STRATEGY

It all starts with an idea. The singular concept that will take an element of your practice and make it better. We rely on years of experience and expertise to provide not only the finest strategy out there but also the best for YOUR practice.

STEP 2: PROCESS & TOOLS

Ideas are diamonds in the rough. It takes thoughtful process engineering to produce a best practice that functions seamlessly in today’s veterinary practice. When technology tools can turn great ideas into reality, we can help with those too.

STEP 3: FOLLOW-UP

We can’t make your team change, but we can be a consistent voice to you through the implementation phase and help keep you accountable for realizing the vision you’ve developed with Gretel’s team.

You. Gretel. 15 minutes. Let’s chat about your practice.

Examples of Projects

Every engagement with Gretel is customized. We begin with a situation assessment and build from there.

  •    IT SUPPORT   
  •    PRACTICE MANAGEMENT SYSTEMS   
  •    TECH SECOND OPINION   
   IT SUPPORT   

Support Agreement Review

It is really easy to be overwhelmed by what different IT support firms offer you.

We don’t provide IT support. We don’t want to. We DO have deep experience providing IT support though and know what veterinary practices need and what they don’t. Whether you have an existing arrangement with a local IT firm, or are looking for a new one, we can provide expert guidance to ensure you get what you need without paying an arm and a leg for it.

PROJECT HIGHLIGHTS

  • IT support contract review
  • “Request for proposal” process management
   PRACTICE MANAGEMENT SYSTEMS   

PIMS Migrations

So you think you want to switch practice management systems?

The grass always seems greener on the other side. We understand that. However, we also know the ins and outs of the veterinary practice management system market in a way no one else does. Deciding to switch requires introspection of your practice’s needs, along with a deep understanding of what each system can and can’t deliver.

PROJECT HIGHLIGHTS

  • Practice-specific PIMS needs assessment
  • Migrate vs. training debate session
  • System migration advisory
   TECH SECOND OPINION   

Expert Opinions

Wouldn’t it be great to have an expert by your side as you assess the pros and cons of a new technology tool?

Thinking of switching reminder providers? Contemplating introducing a client-facing app at the practice? Deliberating which online pharmacy to choose? These choices aren’t easy to make and a mistake can have long-term consequences. Gretel’s team can advise through your diligence process, ask the tough technical questions of providers, and help you arrive at the right decision for YOUR practice.

PROJECT HIGHLIGHTS

  • Second opinion: client app
  • Second opinion: cloud PIMS

Recent Insights

A collection of recent expert insights from our veterinary practice technology consultants.

Stop worrying about Chewy, please. Worry about yourself.
At times in my career helping veterinary practices become stronger businesses, I’ve felt as though a little tough love was warranted to get owners and managers to focus on the more important issues facing them. Chewy.com and the demise of the in-house pharmacy is one such instance.
Cloud is not all it’s cracked up to be…
In the coming years, cloud options will only get better. Internet connectivity will become even more stable. Just know that until then, there are hiccups and you will face the unexpected IT issue.

Don’t be shy…

If you have an ounce of interest in our services, select the method of communication you’re most comfortable with and tell us what you’re thinking.

Call us now

267-209-3322

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267-209-3322

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PRACTICE-SPECIFIC

RESEARCH REPORTS & STRATEGY GUIDES

FOR VETERINARY PRACTICES


Growth Playbooks

Actually worth the paper they’re written on!

See your practice through the eyes of the same experts running

veterinary medicine’s leading growth consulting and brokerage firm.

GRETEL PLAYBOOK: Treatment Reminders Audit

Taken for granted by the majority of practices in the country, treatment reminders represent the single biggest revenue producing opportunity for veterinary practices. Gretel’s team will perform an in-depth analysis of this crucial client communication program and deliver a thorough assessment of where compliance could be lacking and what simple tweaks to your current process can yield incremental revenue growth.

Price: $595

GRETEL PLAYBOOK: Local Area Analysis

How does your practice fit into the local market for veterinary care? This holistic analysis examines you and your competitors from the perspective of a pet owner. Commonly requested pricing, online reputation, and search engine visibility are all expertly assessed. You cannot position your practice for success if you don’t know the impression it is giving off to prospective clients. This is an excellent starting point for any marketing strategy refresh.

Price: $995

GRETEL PLAYBOOK: Social Media Strategy Review

Social media remains one of the most misunderstood mediums to veterinary practices. This playbook outlines a strategic plan that any hospital can undertake with minimal effort, but in the process create a meaningful communication platform from which to talk to existing clients, local pet owners, and even prospective employees. Included is a training session specifically catered for the individual(s) in your practice who do the posting, with helpful tips for creating more engaging content your readers will enjoy.

Price: $450

GRETEL PLAYBOOK: Online Reputation Audit

Dealing with online reviews is frequently ranked as one of the most stressful endeavors for any business leader. This complete competitive reputation audit will examine how your practice can improve its reputation through higher review quantities and quality, with helpful commentary on when and how to appropriately respond to reviews of all kinds. Online reputation management is simple when armed with a sound strategy and straightforward process for generating positive client commentary in places like Google, Yelp, etc.

Price: $595

GRETEL PLAYBOOK: Marketing Spend Assessment

Allocating your marketing dollars these days is really difficult. The overwhelming mass of advertising opportunities, marketing tools, and other promotional expenditures makes budget decisions nearly impossible for most practice leaders. Gretel will deliver a complete analysis of your current spend, highlighting areas of overallocation, missed opportunities to generate more visits, and helpful ways to better track the return on your marketing resources.

Price: $750

GRETEL PLAYBOOK: Complete Financial Review

Imagine all of the progress one could make if they had an exhaustive, objective audit of their practice’s financial and operational performance? This deep dive into the numbers will provide practice owners and managers with a blueprint for driving greater profitability by taking an expert’s look at how revenue is being generated and how costs are being allocated throughout the hospital. Additionally, every review will include commentary on how the market will value the practice and which elements can drive a higher valuation with a little improvement.

Price: $6000

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We’re still training Compass. Perhaps try us by phone. Sorry. 🙁

Local Area Analysis

This playbook was designed to be a keystone to any veterinary practice’s new client growth plans. Understanding how prospective new clients will perceive the business, based on information they can gather online or on the phone, is imperative to crafting a winning strategy for attracting pet owners to “test” the practice. Veterinary practices who use the playbook will make better decisions with respect to how best to allocate their time and dollars in the pursuit of growing their client base.

$995

Local Area Analysis

This playbook was designed to be a keystone to any veterinary practice’s new client growth plans. Understanding how prospective new clients will perceive the business, based on information they can gather online or on the phone, is imperative to crafting a winning strategy for attracting pet owners to “test” the practice. Veterinary practices who use the playbook will make better decisions with respect to how best to allocate their time and dollars in the pursuit of growing their client base.

$995

Social Media Strategy & Training Playbook

This playbook was designed to help veterinary practices assign the right level of time and investment to social media, an easily misunderstood marketing medium. By discarding bad, yet popular, advice regarding Facebook, Instagram, etc. practices can take advantage of the benefits of these platforms while now getting distracted by the less important features of each. Veterinary practices who use the playbook will be able to create engaging social content for more followers, creating an important means of communication with local pet owners.

$450

Social Media Strategy & Training Playbook

This playbook was designed to help veterinary practices assign the right level of time and investment to social media, an easily misunderstood marketing medium. By discarding bad, yet popular, advice regarding Facebook, Instagram, etc. practices can take advantage of the benefits of these platforms while now getting distracted by the less important features of each. Veterinary practices who use the playbook will be able to create engaging social content for more followers, creating an important means of communication with local pet owners.

$450

Reminders Audit Playbook

This playbook was designed to the most important revenue-producing system at any veterinary general practice. Wellness visits are the lifeblood of client retention, and reminders are the method of assuring pet owners know to return year after year. Veterinary practices who use the playbook can realize higher clinical compliance of wellness protocols, drive incremental revenue and increase client retention rates.

$595

Reminders Audit Playbook

This playbook was designed to the most important revenue-producing system at any veterinary general practice. Wellness visits are the lifeblood of client retention, and reminders are the method of assuring pet owners know to return year after year. Veterinary practices who use the playbook can realize higher clinical compliance of wellness protocols, drive incremental revenue and increase client retention rates.

$595

Online Reputation Audit Playbook

This playbook was crafted to alleviate the anxiety online reviews cause nearly every veterinary practice leader. By delivering a clear plan for how to deal with responses (if you even should respond), you can more confidently react when a less-than-glowing client assessment is published. Further, by highlighting how your practice is performing on online review platforms, relative to the competition, this playbook provides a straightforward plan for outperforming other practices, leading to more new clients.

$595

Online Reputation Audit Playbook

This playbook was crafted to alleviate the anxiety online reviews cause nearly every veterinary practice leader. By delivering a clear plan for how to deal with responses (if you even should respond), you can more confidently react when a less-than-glowing client assessment is published. Further, by highlighting how your practice is performing on online review platforms, relative to the competition, this playbook provides a straightforward plan for outperforming other practices, leading to more new clients.

$595

Marketing Spend Assessment

This playbook was designed to provide clarity around one of the most misunderstood and inefficient costs at any veterinary practice. Knowing what you are actually spending and understanding how effective that investment is in actually growing the business is critical to properly planning for the future. Veterinary practices who use the playbook will make better decisions with respect to how best to allocate their time and dollars in the pursuit of growing their client base.

$750

Marketing Spend Assessment

This playbook was designed to provide clarity around one of the most misunderstood and inefficient costs at any veterinary practice. Knowing what you are actually spending and understanding how effective that investment is in actually growing the business is critical to properly planning for the future. Veterinary practices who use the playbook will make better decisions with respect to how best to allocate their time and dollars in the pursuit of growing their client base.

$750

Complete Profitability Review

This playbook was designed to provide a clear window into the actual financial performance of your veterinary practice, in a way that most accountants are unable to adequately convey. By viewing the numbers through the lens of an operations expert, you will be best poised to act on the recommendations you receive in the report, affecting growth and profitability in a time and cost-efficient manner. The inclusion of a current market-based valuation for the business will also give you an edge when you contemplate the next chapter for the practice.

$6,000

Complete Profitability Review

This playbook was designed to provide a clear window into the actual financial performance of your veterinary practice, in a way that most accountants are unable to adequately convey. By viewing the numbers through the lens of an operations expert, you will be best poised to act on the recommendations you receive in the report, affecting growth and profitability in a time and cost-efficient manner. The inclusion of a current market-based valuation for the business will also give you an edge when you contemplate the next chapter for the practice.

$6,000

Geographies Served

At this time, Gretel Veterinary Advisory, LLC is only offering services to veterinary practices located within the following states:

AK, AR, CA, DC, DE, HI, ID, MT, ND, NH, NV, OR, WA & WY

We will be expanding our reach to cover the rest of the United States shortly.